Terms of Service

Scope

These Terms of Service apply to customers in Canada engaging NorthernFlue Canada for inspection, cleaning, maintenance, repair, and related chimney and venting services. By booking or receiving services, you agree to these terms.

Definitions

• “We”, “us”, “our” means NorthernFlue Canada.
• “You”, “your” means the customer or authorized agent requesting services.
• “Worksite” means the property where services are performed.
• “Order” means a scheduled service visit, quotation acceptance, or invoice approval.

Bookings & Scheduling

Appointments are subject to technician availability and weather. We may reschedule for safety reasons.

• Booking Confirmation: Your appointment is confirmed when you receive our confirmation by email or SMS.
• Arrival Window: Technicians typically arrive within a 2–3 hour window. We will notify you of delays where possible.
• Weather & Safety: Roof work may be postponed due to wind, ice, storms, or unsafe conditions at our discretion.
• Adult Presence: A person 18+ must be present for access, decisions, and sign-off.
• Access: You agree to provide clear, safe access to appliances, attic/roof hatches, and electrical panels.
• Estimates: On-site conditions may require scope adjustments. Any revisions will be discussed before proceeding.

Cancellations

Please provide 24 hours’ notice to cancel or reschedule. Late cancellations may incur a fee.

• No-Fee Window: Cancel or reschedule at least 24 hours before your arrival window.
• Late Cancellation: Changes within 24 hours may be subject to a service-window holding fee up to $75 CAD.
• No-Show/Inaccessible Site: If we attend and cannot access the worksite or required areas, a call-out fee may apply.
• Special Orders: Custom-ordered parts are non-cancellable after procurement and may require a restocking fee if returnable.

Payments

Prices are in CAD and subject to applicable GST/HST/PST by province.

• Due on Completion: Unless stated otherwise in writing, payment is due upon service completion.
• Accepted Methods: We accept major cards and contactless payments; bank transfers for invoices over $1,000 may be required.
• Deposits: Projects with custom parts or long lead times may require up to a 50% deposit.
• Interest: Overdue balances may accrue interest at 2% per month (26.8% per annum), where permitted by law.
• Quotes & Estimates: Valid for 30 days unless otherwise noted; subject to site verification.

Customer Responsibilities

• Clear Work Area: Move furniture and valuables; cover items as needed to mitigate dust from chimney cleaning.
• Utilities: Ensure power and, where applicable, fuel are available.
• Permits/Approvals: You are responsible for permits and HOA/strata approvals unless specifically included in our scope.
• Parking & Fees: Provide reasonable parking access or reimburse associated fees.
• Pets & Safety: Secure pets and inform us of any hazards, including asbestos or carbon monoxide events.

Liability

We follow safety practices and document site conditions. We are not responsible for pre-existing defects or code violations.

• Pre-Existing Conditions: We are not liable for latent defects, improper installations, or code violations existing before our visit.
• Consequential Damages: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages.
• Limitation: Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
• Mitigation: You agree to take reasonable steps to mitigate losses and promptly notify us of any issues.

Warranty

• Workmanship: 12-month workmanship warranty from completion date unless otherwise specified in writing.
• Materials: Manufacturer warranties pass through to you; terms vary by brand and product.
• Exclusions: Normal wear, misuse, lack of maintenance, acts of nature, and non-recommended alterations are excluded.
• Remedies: At our option, we will repair, re-perform, or refund the warranted portion if a valid claim is approved.
• Claims: Report warranty issues within 10 days of discovery and provide reasonable access for inspection.

Acceptable Use

You agree to provide safe access to the work area and disclose known hazards.

• Lawful Use: You will not request or authorize work that violates building codes or manufacturer specifications.
• Hazard Disclosure: Inform us of carbon monoxide alarms, structural concerns, or hazardous materials.
• Reasonable Conduct: Abusive, discriminatory, or unsafe behaviour may result in service refusal.

Force Majeure

We are not responsible for delays or non-performance due to events beyond our reasonable control, including severe weather, utility outages, labour disputes, or supply chain disruptions.

Privacy

We handle personal information in accordance with applicable Canadian privacy laws. We collect only what is necessary to provide services and communicate with you. You may request access or correction to your information by contacting us.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. If you are in Québec, mandatory consumer protections under Québec law also apply.

Disputes

• Good-Faith Resolution: Contact us first to attempt a resolution.
• Forum: Subject to applicable consumer laws, disputes may be brought in the courts of your province or territory of residence.
• Time Limit: Any claim must be brought within two years after it arises, or the minimum period required by applicable law.

Changes to Terms

We may update these terms from time to time. Changes apply prospectively and become effective when posted. If a material change affects an existing booking, we will notify you and honour previously agreed pricing unless scope changes.

Severability and Entire Agreement

If any provision is found invalid or unenforceable, the remaining provisions remain in full force. These terms, together with any written quotation or invoice we issue, constitute the entire agreement regarding the services.

Contact

Questions about these Terms of Service:

• NorthernFlue Canada, Support
• Phone: +1 (647) 305-9842
• Email: [email protected]
• Hours: Mon–Fri 8:00–18:00 local time

Effective Date

Effective as of 2026-01-13.