Privacy Policy

This Privacy Policy applies to NorthernFlue services in Canada and explains how we collect, use, and protect personal information.

We are committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation where applicable.

Information We Collect

• Contact details: name, email, phone, address, postal code
• Service details: appointment preferences, chimney type, service history
• Technical data: pages visited, local storage preferences (theme, tracked services, cart)

We collect information directly from you when you request a service or contact us, and automatically through your interactions with our website.

How We Use Information

We use data to provide services, respond to inquiries, schedule and confirm appointments, and improve our website. We do not sell personal information.

• Deliver and improve our services and website experience
• Communicate about quotes, bookings, and service updates
• Maintain security, prevent fraud, and comply with legal obligations

Cookies & Local Storage

We store preferences such as theme, tracked services, and cart in local storage. You can clear this in your browser.

Cookies and similar technologies may be used to remember your session, analyze traffic, and personalize content. You can manage cookies through your browser settings.

Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, data is securely deleted or de-identified.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

International Transfers

Your information may be processed and stored outside your province or outside Canada, subject to appropriate safeguards and applicable law.

Your Rights

You may request access, correction, or deletion of your personal information. Email us at [email protected].

• Access and portability of your personal information
• Correction of inaccurate or incomplete information
• Withdrawal of consent where processing is based on consent

Updates to This Policy

We may update this policy from time to time. Material changes will be effective when posted on this page with an updated effective date.

Contact

For privacy inquiries, contact our Privacy Officer: [email protected] or +1 (604) 670-8892.